Fairpoint Group Plc

Fairpoint Group Plc was founded in 1997 and employs some 780 people, the group’s total revenues in 2015 were £54.1 million (previous year £38.3 million). Fairpoint has been listed on the Alternative Investment Market since December 2002 and a leading provider of professional services to UK consumers with particular skills in process automation and consolidation.

We offer a wide range of specialist solutions across two market sectors, legal and financial services. We are parent to a number of progressive brands, all of which work together to deliver the Fairpoint commitment to superior client service and customer satisfaction. Our mission is to ‘Point customers towards better solutions’ and we do this in each of the core product markets within which we operate.

Central to our business proposition is the provision of a no obligation review of consumers’ circumstances. During this review we will capture a range of information from which we can generate a thorough understanding of a consumers’ personal circumstance. We will combine this understanding with our own knowledge of solutions and appropriate qualifying criteria and then offer consumers’ appropriate solutions. Our objective is to extend our product range so that we are able to serve an ever increasing proportion of consumers’ who request our support with a growing number of solutions which will improve their circumstances. We adopt this approach in each of our chosen product markets.

The business is divided into three segments: Legal services, debt solutions and claims services.

Legal Services
Our legal services division aims to offer an accessible legal service to all which is open and transparent, offering a comprehensive range of legal services for individuals, families and commercial clients.

This division provides a range of consumer based legal services covering areas such as family law, clinical negligence, commercial, education and community care, immigration, professional negligence, conveyance, employment, industrial disease, road traffic accidents and holiday claims. We anticipate that our debt solutions consumers’ will be able to benefit from some of the legal services provided as we take a holistic approach to pointing consumers’ towards better solutions.

Debt Solutions
The objective of our debt solutions division is to help consumers make their money go further. Equipped with an understanding of lender requirements and consumer objectives, we aim to help strike a balance between a consumer’s ability to pay and their level of indebtedness. We then begin a dialogue with lenders to seek some level of debt relief which may include limiting the application of interest to a debt, or even writing off debt subject to a commitment from customers to make regular payments to their lenders.

Claims Services
Our claims services division was created to help our indebted customers recover money owed to them by pursuing claims such as mis-sold financial services. Our main product lines are Packaged Bank Account and Payment Protection Insurance Claims.