ClickSoftware Technologies Ltd.
Norwich Union Selects ClickSoftware to Streamline Field Operations
ClickSoftware Technologies Ltd. / Release of a Corporate News, transmitted by DGAP - a company of EquityStory AG. The issuer / publisher is solely responsible for the content of this announcement. ---------------------------------------------------------------------- Integrated Scheduling and Mobility Solution to Drive Operational Efficiencies Across Its Motor Insurance Business BURLINGTON, Mass., May 11, 2009 (GLOBE NEWSWIRE) -- ClickSoftware Technologies Ltd. (Nasdaq:CKSW), the leading provider of mobile workforce management and service optimization solutions, today announced that Norwich Union, soon to be Aviva, the world's fifth-largest insurance group and the biggest in the UK, is deploying ClickSoftware's ServiceOptimization Suite, including ClickSchedule and ClickMobile, within its motor insurance business to enhance the efficiency with which the company schedules and dispatches its field engineers. The initial order will support around a hundred people out of a workforce of several thousand that operate in the field. Norwich Union, soon to be Aviva, is one of the leading providers of life and pension products in Europe and are actively growing their long-term savings businesses in Asia Pacific and the USA. Norwich Union has 54,000 employees serving over 50 million customers in 28 countries around the world. Norwich Union will implement ClickSchedule and ClickMobile within its UK motor insurance business to more efficiently schedule appointments to inspect damaged cars following an accident, and perform quality control audits on garages. 'We are always looking at ways in which we can improve our business processes to drive operational efficiencies,' said Peter Holce, Service Delivery Manager at Aviva PLC. 'Implementing an integrated, optimized scheduling and mobility solution will enable us to significantly reduce the number of back office administration staff, as well as reduce our carbon footprint through the reduction of unnecessary travel.' Norwich Union will use ClickSchedule to automatically schedule its field engineers' day, ensuring the company sends the right engineer with the right skills to the right job at the right time. The implementation of ClickSchedule will enable Norwich Union to streamline their current procedures and reduce the number of back office administration staff responsible for booking field engineers appointments by almost 90% and consolidate this service within the UK. Norwich Union will leverage optimized scheduling to reduce their carbon footprint by consolidating car inspection visits to the same garage and creating efficient work orders that reduce unnecessary travel whilst ensuring strict adherence to service level objectives. ClickMobile will connect workers in the field to headquarters giving them up-to-the-minute scheduling changes as well as a paperless means of receiving and reporting on work completed to improve efficiency. This will serve to streamline work administration, support the companies adherence to the loan workers act and will play an instrumental role in the overall cost reduction program. 'We are delighted to have been selected by Norwich Union, soon to be Aviva, to manage their mobile workforce,' said Hannan Carmeli, President and COO of ClickSoftware. 'We are seeing more and more insurance companies today recognizing the importance and value of an integrated scheduling and mobility solution for their mobile workforce. This approach enables their operations to improve customer responsiveness and field force productivity.' Norwich Union will integrate ClickSchedule and ClickMobile into their back-office systems enabling real-time decision support and optimization. About ClickSoftware ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources. With over 120 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners -- ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific. For more information about ClickSoftware, please call (781) 272-5903 or (888) 438-3308, or visit www.clicksoftware.com. This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements include, but are not limited to, those statements regarding future results of operations, visibility into future periods, growth and rates of growth, and expectations regarding future closing of contracts, receipt of orders, recognition of revenues and deferred revenues. Such 'forward-looking statements' involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected. Achievement of these results by ClickSoftware may be affected by many factors, including, but not limited to, risks and uncertainties regarding the general economic outlook, the length of or changes in ClickSoftware's sales cycle, ClickSoftware's ability to close sales to potential customers in a timely manner and maintain or strengthen relationships with strategic partners, the timing of revenue recognition, foreign currency exchange rate fluctuations, and ClickSoftware's ability to maintain or increase its sales pipeline. The forward-looking statements contained in this press release are subject to other risks and uncertainties, including those discussed in the 'Risk Factors' section and elsewhere in ClickSoftware's annual report on Form 20F for the year ended December 31, 2008 and in subsequent filings with the Securities and Exchange Commission. Clicksoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise. CONTACT: ClickSoftware, Inc. Joanna Giannotti 781-272-5903 x2235 joanna.giannotti@clicksoftware.com News Source: NASDAQ OMX 11.05.2009 Financial News transmitted by DGAP ---------------------------------------------------------------------- Language: English Issuer: ClickSoftware Technologies Ltd. Israel Phone: Fax: E-mail: Internet: ISIN: IL0010845654 WKN: End of News DGAP News-Service ---------------------------------------------------------------------------
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