SATO Oyj
SATO wins ‘Best Service Developer’ in ‘Customer’s Voice’ competition
DGAP-News: SATO Oyj 2015-04-16 / 09:00 --------------------------------------------------------------------- Customer service quality improves by over 75% on the previous year Helsinki, Finland, 2015-04-16 09:00 CEST (GLOBE NEWSWIRE) -- SATO Corporation, Press Release, 16 April 2015 at 10:00 am The customer service of housing investment company SATO was recognized as having improved the most in the 'Customer's Voice' competition which each year ranks thirty Finnish Contact Centers by quality of service. SATO's customer service quality improved by over 75% on the previous year. An index is used to determine the rankings, and SATO's index climbed by over 300% more than the index of the average participating Contact Center. SATO Customer Service Manager Marika Kyröläinen: - Not only do we want to provide our customers with homes that match their needs, we also want to provide them with the best possible customer service. Our ongoing and honest monitoring of customer feedback provides considerable guidance to our operations. - Customer feedback is requested in mobile phone surveys immediately after the service provision. Our tool of choice is Net Promoter Score, which measures how likely a customer is to recommend us to others. All positive feedback goes straight to the customer service advisors while the entire body of feedback is reviewed with each individual on a weekly basis and with the whole team on a monthly basis. I believe that getting feedback helps our customer service advisors improve their performance and provides motivation for better and better customer encounters, says Kyröläinen. - This recognition is a huge boost to our entire team. I can't tell you how proud we all are! The 'Customer's Voice' competition is organized by SN4 and the winners are determined on the basis of surveys conducted immediately following the service encounter. The data set consists of feedback received from more than 310,000 Contact Center customers. Thirty Contact Centers out of the sixty in Finland take part in the competition. For more information about the competition, please visit http://www.sn4.com/en/services/the-customers-voice/ For more information contact: SATO Corporation Customer Service Manager Marika Kyröläinen phone +358 201 34 4419 or +358 40 631 0380 Customer Relationships and Communications Director Monica Aro phone +358 201 34 4006 or +358 400 458 309 www.sato.fi SATO is one of Finland's leading corporate investors in housing. SATO's aim is to offer comprehensive alternatives in rental housing and an excellent customer experience. All told, SATO holds roughly 24,200 rental homes in Finland's largest growth centres and in St Petersburg. In our operations, we promote sustainable development and initiative-taking, and work in open interaction with our stakeholders to create added value. We operate profitably and with a long-term view. We increase the value of our housing property through investments, divestments and repair work. SATO Group's net sales in 2014 were EUR312.3 million, operating profit EUR191.3 million and profit before taxes EUR152.2 million. SATO's investment properties have a value of roughly EUR2.5 billion. News Source: NASDAQ OMX --------------------------------------------------------------------- 2015-04-16 Dissemination of a Corporate News, transmitted by DGAP - a service of EQS Group AG. The issuer is solely responsible for the content of this announcement. The DGAP Distribution Services include Regulatory Announcements, Financial/Corporate News and Press Releases. Media archive at www.dgap-medientreff.de and www.dgap.de --------------------------------------------------------------------- Language: English Company: SATO Oyj Finland ISIN: FI0009011688 End of News DGAP News-Service --------------------------------------------------------------------- 344793 2015-04-16
Aktuelle News
Aktuelle Berichte
Keine Berichte gefunden
Anstehende Events
Keine Events gefunden
Webcasts
Keine Webcasts gefunden