ServiceMax
Field Service Becomes First Industry to Be Transformed by Internet of Things, Says ServiceMax

DGAP-News: ServiceMax / Key word(s): Miscellaneous

2015-11-04 / 13:48

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PARIS, FRANCE --(Marketwired - November 04, 2015) -  Field
Service is the first industry to be transformed by the Internet
of Things, according to Kevin Ashton, regarded by many as the
Father of the Internet of Things. Speaking at MaxLive Europe --
the ServiceMax European Customer Conference -- Ashton predicted
that in the age of IoT, software as a service will shift to
'service as software', with service becoming increasingly
interrelated with software in new ways. According to Ashton, this
phenomenon will generate both predictive and self-diagnosing
service.

Ashton was one of several keynote speakers at the 2015 MaxLive
Europe conference. He was joined onstage by global service
leaders, including executives from Sony Professional Solutions
Europe and Schneider Electric, who highlighted some of the
strategic business implications for field service as the killer
app for the Internet of Things in keynote presentations.

'The concept of IoT was born out of trying to solve a field
service problem back in 1999,' said Dave Yarnold, CEO of
ServiceMax. 'Field service is now the first industry to benefit
from the disruption of IoT -- transforming from under-funded
afterthought to under pinning new business models, revenue
creation, and influencing product design. Moving forward, we will
begin to see service outcomes designed into products at the R&D
level, as well as the ability for equipment and devices to become
capable of recommending companion products to customers for cross
sell and upsell opportunities.'

New global research commissioned by ServiceMax and PTC, found
that forty-five per cent of field service management
professionals believe the IoT will likely have the biggest impact
on field service by 2020 -- more than big data, smart glasses,
augmented reality or any other technology. More than half of
field service professionals surveyed say they are already
implementing or planning to implement an IoT-based strategy, and
seventy-four per cent do not think the size of a company matters
when implementing IoT field service strategies in their
organisations.

About ServiceMax

ServiceMax leads the massive and global industry of field service
management software -- an $18 billion market worldwide. The
company continues to reimagine and create solutions for the 20
million people globally who install, maintain, and repair
machines across dozens of industries as the only provider of
complete end-to end mobile and cloud-based technology for the
sector. ServiceMax goes to every length -- from joining
technicians on service calls to publishing the industry's leading
online publication -- to help customers discover untapped
innovation, unleash new revenue streams, drive efficiency, and
most importantly delight their end-customer. To learn more,
please visit www.servicemax.com.



PR Contact:
Vanessa Land
Devonshire Marketing
+44 (0) 7768 693779
vanessa@devonshiremarketing.com

News Source: Marketwire



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2015-11-04 Dissemination of a Corporate News, transmitted by DGAP - a
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Language:    English        
Company:     ServiceMax     
 
 
             United States  
 
 
End of News    DGAP News Service  
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