ServiceMax
Sony Transforms Professional Services With ServiceMax

DGAP-News: ServiceMax / Key word(s): Miscellaneous

2015-11-16 / 09:30

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LONDON, UNITED KINGDOM --(Marketwired - November 16, 2015) - 
Sony Professional Services Europe (PSE) has transformed its
services organisation, following the deployment of ServiceMax,
the field service management solution for a new era of business.
The company aims to take more than EUR1 million of cost out of
the business annually -- the benefits of which it can pass on to
customers -- gained real time dashboard reporting for faster
service resolution, as well as 360 degree view of customer
interactions, contract history and visibility across its service
ecosystem.

'ServiceMax is supporting our transformational change with
continued focus on superior customer service to meet the growing
customer demand for managed service contracts,' said John Cooper,
General Manager, Service & Support, Sony Professional Solutions
Europe. 'This is not only enabling us to focus on our long term
strategy of recurring revenue creation, but also enables us to
harness the shift to a service outcomes approach with a
future-proofed ready-made IoT platform.'

Sony PSE deployed ServiceMax to 24 countries across Europe in May
2015. Sony PSE Latin America is also deploying ServiceMax in Dec
2015, and the company is currently reviewing potential for
further global implementation.

About Sony Corporation

Sony Corporation is a leading manufacturer of audio, video, game,
communications, key device and information technology products
for the consumer and professional markets. With its music,
pictures, computer entertainment and online businesses, Sony is
uniquely positioned to be the leading electronics and
entertainment company in the world. Sony recorded consolidated
annual sales of approximately $68 billion for the fiscal year
ended March 31, 2015. Sony Global Web Site: http://www.sony.net/.
For more information about Sony Professional Solutions Europe
please visit: www.pro.sony.eu

About ServiceMax

ServiceMax leads the massive and global industry of field service
management software -- an $18 billion market worldwide. The
company continues to reimagine and create solutions for the 20
million people globally who install, maintain, and repair
machines across dozens of industries as the only provider of
complete end-to end mobile and cloud-based technology for the
sector. ServiceMax goes to every length -- from joining
technicians on service calls to publishing the industry's leading
online publication -- to help customers discover untapped
innovation, unleash new revenue streams, drive efficiency, and
most importantly delight their end-customer. To learn more,
please visit www.servicemax.com.



PR Contact:
Vanessa Land
Devonshire Marketing
+44 (0)7768 693 779
vanessa@devonshiremarketing.com

News Source: Marketwire



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2015-11-16 Dissemination of a Corporate News, transmitted by DGAP - a
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Language:    English        
Company:     ServiceMax     
 
 
             United States  
 
 
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