SoundBite Communications, Inc.
SoundBite Communications Expands European Presence
SoundBite Communications, Inc. / 04.08.2010 15:05 Dissemination of a Corporate News, transmitted by DGAP - a company of EquityStory AG. The issuer / publisher is solely responsible for the content of this announcement. --------------------------------------------------------------------------- Two Major European Banks Select Proactive Customer Communications Leader's Multi-Channel Solution BEDFORD, Mass., Aug. 4, 2010 (GLOBE NEWSWIRE) -- SoundBite Communications, Inc. (Nasdaq:SDBT), a leading provider of on-demand, multi-channel proactive customer communications, today announced it has been selected by two major European financial services providers to deliver proactive customer communications and is ramping two European reseller relationships. The company also established a wholly-owned subsidiary, SoundBite Communications UK, Limited, to meet the growing demand for its proactive customer communications solutions in Europe. This move enables SoundBite to establish dedicated staff based in the UK to accelerate its European growth strategy. 'We use SoundBite Engage across the U.S. to communicate quickly and efficiently with our consumers,' said Sheila Monroe, director, global risk operations at Barclaycard. 'We're extremely pleased with the results and, more importantly, the positive comments and feedback we've received from our customers. After successfully piloting the product in the United Kingdom we are now planning to deploy the solution across our European businesses and are looking forward to working with SoundBite to achieve our goals.' Barclaycard will use SoundBite EngageTM, its multi-channel communications platform, in multiple European countries, while the other financial services provider plans to deploy SoundBite in the United Kingdom, Ireland, and Spain. The reseller partners working with clients in Europe and Africa include Telsolutions, a UK-based premier supplier of automated voice messaging services and strategies, and JV Communications, a France-based supplier of proactive customer communications. Global Demand for Proactive Customer Communications Companies worldwide are adopting proactive customer communications strategies using voice, text and email messaging to reach consumers more effectively and efficiently with timely and relevant information that positively influences their behavior. Using preference management to contact customers the way they want, organizations can often experience higher customer satisfaction and customer retention, better campaign results and an improved return on investment. The SoundBite Engage platform includes new functionality to further support its multi-national clients who require global communications strategies. 'We are in the midst of a major paradigm shift as multi-national organizations evolve from a reactive to a proactive posture for customer communications,' said Jim Milton, president and chief executive officer of SoundBite Communications. 'Accordingly, we have invested in internationalizing SoundBite Engage, and establishing a UK subsidiary, as we see a tremendous opportunity to bring our proactive customer communications offering to Europe. The momentum we are gathering with our two recent major European wins validates our belief.' 'We use SoundBite Engage in South Africa and France and have plans for future expansion into other countries across Europe,' said Gregory Bonnefoy, director, International Operations at JV Communication. 'SoundBite's secure and highly-scalable VoIP platform enables us to support a wide variety of proactive customer communications on behalf of our clients in the banking, automotive, insurance, and travel industries.' 'Most recently, we used SoundBite Engage to deliver campaign notifications to voters in the United Kingdom,' said Rob Perry, chief executive officer of Telsolutions LTD. 'As a SoundBite reseller we are able to offer our clients interactive solutions through a proven, multi-channel communications platform. Recent global enhancements to SoundBite Engage enable us to deliver more value-added services to our European clients.' About SoundBite Communications SoundBite Communications is a leading provider of on-demand, multi-channel proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. Clients can leverage SoundBite's proactive customer communications offering and expertise in designing, executing and optimizing communications strategies to engage in relevant customer interactions that deliver long-term business value. Visit SoundBite.com for more information. The SoundBite Communications, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=4393 SoundBite is a registered service mark, and SoundBite Engage is a service mark, of SoundBite Communications, Inc. (SDBT-G) CONTACT: SoundBite Communications Media Contact: Marie Ruzzo +1 781 897 2632 mruzzo@SoundBite.com Schwartz Communications Media Contacts: Julie Goldman David McKee +1 781 684 0770 SoundBite@schwartz-pr.com News Source: NASDAQ OMX 04.08.2010 Ad hoc announcement, Financial News and Press Release distributed by DGAP. Media archive at www.dgap-medientreff.de and www.dgap.de --------------------------------------------------------------------------- Language: English Company: SoundBite Communications, Inc. US Phone: Fax: E-mail: Internet: WKN: End of News DGAP News-Service ---------------------------------------------------------------------------
Latest News
Latest Reports
No Reports found
Upcoming Events
No Events found
Webcasts
No Webcasts found