ServiceMax
Syneron-Candela Deploys ServiceMax for Global Alignment and Service Visibility

DGAP-News: ServiceMax / Key word(s): Miscellaneous

2015-11-03 / 09:30

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LONDON, UNITED KINGDOM --(Marketwired - November 03, 2015) - 
ServiceMax, the leading field service management solution for a
new era of business, today announced that, Syneron-Candela,
(NASDAQ: ELOS), a global market leader in the aesthetic medical
device marketplace, has deployed the ServiceMax field service
management platform across operations in North America, Europe,
Asia and South America. The solution, implemented by manofIT,
will provide full visibility of service calls, as well as
alignment around global processes across subsidiaries, depot
repair centres and distributors.

As a global leader in aesthetic medical devices,
Syneron-Candela's technology enables physicians to provide
advanced solutions for a broad range of medical-aesthetic
applications. With more than 140 service technicians providing up
to 850 service and maintenance calls every month across 86
countries worldwide, Syneron-Candela needed to standardise the
multiple systems, processes and terminology in its global
organisation and depot repair centres, and provide a connected
end-to-end field service experience for its customers.

'Service is an extremely important part of our business,
reflecting long term support and partnership relations with our
customers, ensuring best customer experience and highest
satisfaction from our products,' said Shlomo Alkalay, COO at
Syneron-Candela. 'With ServiceMax global implementation, we
ensure we have full visibility into our service operations,
including contracts, service history, billing, warranty and
maintenance information, as well as seamless integration with our
Salesforce CRM platform for a complete 360 customer view. By
aligning and streamlining our field service operations globally,
our technicians, distributors and repair depots can perform to
the same consistently high standard worldwide, and deliver a
completely connected field service experience for our customers.'

With the help of its implementation partner, manofIT,
Syneron-Candela deployed the ServiceMax solution first in its
North American operations, followed by Israel, Europe, Hong Kong,
Japan and China with manofIT providing training, implementation,
process mapping and support, as well as continuing to oversee the
ongoing global implementation. Over the coming months, manofIT
will be providing implementation support for Syneron-Candela in
Australia, as well as wider deployment with distributors.

About Syneron-Candela:

Syneron-Candela is a leading global aesthetic device company with
a comprehensive product portfolio and a global distribution
footprint. The Company's technology enables physicians to provide
advanced solutions for a broad range of medical-aesthetic
applications including body contouring, hair removal, wrinkle
reduction, tattoo removal, improving the skin's appearance
through the treatment of superficial benign vascular and
pigmented lesions, and the treatment of acne, leg veins and
cellulite. The Company sells its products under three distinct
brands, Syneron, Candela and CoolTouch, and has a wide portfolio
of trusted, leading products including UltraShape, VelaShape,
GentleLase, VBeam Perfecta, PicoWay, Profound and elos Plus.

Founded in 2000, the corporate, R&D, and manufacturing
headquarters for Syneron Candela are located in Israel. Syneron
Candela also has R&D and manufacturing operations in the U.S. The
company markets, services and supports its products in 86
countries. It has offices in North America, France, Germany,
Italy, Portugal, Spain, UK, Australia, China, Japan, and Hong
Kong and distributors worldwide. http://www.syneron-candela.com.

About manofIT:

manofIT is a consulting and system integration firm specializing
in implementation of advanced sales and service solutions.
manofIT is a leading ServiceMax partner with years of experience
and earned customer loyalty. Your 'go to' partner when you are
looking to shine in ServiceMax Field Service Management. manofIT
has offices in both Silicon Valley and Israel. For more
information, visit www.manofIT.com

About ServiceMax:

ServiceMax leads the massive and global industry of field service
management software -- an $18 billion market worldwide. The
company continues to reimagine and create solutions for the 20
million people globally who install, maintain, and repair
machines across dozens of industries as the only provider of
complete end-to end mobile and cloud-based technology for the
sector. ServiceMax goes to every length - from joining
technicians on service calls to publishing the industry's leading
online publication -- to help customers discover untapped
innovation, unleash new revenue streams, drive efficiency, and
most importantly delight their end-customer. To learn more,
please visit www.servicemax.com



PR Contact:
Vanessa Land
Devonshire Marketing
Tel: +44 (0)7768 693779
vanessa@devonshiremarketing.com

News Source: Marketwire



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2015-11-03 Dissemination of a Corporate News, transmitted by DGAP - a
service of EQS Group AG.
The issuer is solely responsible for the content of this announcement.

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Language:    English        
Company:     ServiceMax     
 
 
             United States  
 
 
End of News    DGAP News Service  
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